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Our Trainers

Glide’s award-winning training team is led by Jane Hames. Our trainers have a wealth of experience in all aspects of IT training and business skills training, and will deliver training that is focused towards attendees’ specific requirements.

Jane Hames – Director & Lead I.T. Applications Trainer

Our Trainers - IT Training Team - Jane Hames

Jane Hames specialises in Microsoft Office training including Project and Visio. She loves a challenge, especially solving business-specific problems and working together to put businesses’ ideas into practice. As a Microsoft Office User from a creative background, Jane explains software use in a “non-techy” way. Jane very much focuses on the big picture benefits of software use in order to save you time and get more value for your business.

Jane has been involved in the training industry since 1998 as a trainer, training consultant and now business owner. During that time, Jane has worked with clients such as Moore Stephens LLP, Virgin Holidays, Thales, BAE Systems, Towers Watson LLP, Mitsubishi, EDF Energy, Roche Diagnostics, Varian Medical, Tesco Clubcard, NHS, BA Holidays, Police Staff College and many more.

From the outset, Jane quickly realised how much she enjoyed being involved in developing the skills of individuals and teams attending training courses, and the positive effect this had on the organisations those people belong to. She very soon started to train to be an IT trainer and once up and running, the sense of satisfaction gained from the instant feedback during and after training sessions was highly motivating.

Woman of the Year AwardNatwest National Venus Award WinnerWorthing and Adur Business Awards


Jane Hames is proud to have won a National Natwest Venus Business Award in 2013 as Networker of the Year. Jane was also a finalist in the Worthing and Adur Business Awards 2014 and 2016, the Sussex Digital Awards 2017, and in the Business Woman category of The Woman of The Year Awards in 2012 and 2013.

Fiona Doran-Smith – Associate Learning and Development Trainer

Our Trainers - Business Skills Training Team - Fiona Doran-Smith

Fiona is a highly skilled and creative Trainer and Coach who has worked in business as a Training Manager and Talent Manager, and also as an L&D Consultant providing external expertise to a variety of clients. She has worked with both private and public sectors, and across a broad range of industries including Construction, Engineering, Public Services, Utilities and Management Consultancy.

Fiona has trained extensively across Europe in locations such as France, Denmark, Russia and Hungary. Her training is described as focused, fun and engaging and Fiona ensures a relaxed but positively challenging environment. Fiona aims for all participants to leave with greater self-awareness, enhanced skills and new resources to draw upon beyond the training session encouraging continuous learning.

Since 2008 Fiona has developed a specialism in Emotional Intelligence (EI) and is qualified to administer and interpret the MSCEIT (an emotional intelligence test) which reveals one’s level of EI. This information can be used in talent, team and leadership development and as a starting point for coaching. Fiona is also a qualified ILM Level 7 Executive Coach.

Natasha Shaw – Associate Learning and Development Trainer

Our Trainers - Business Skills Training Team - Natasha Shaw

Natasha has worked for over 10 years as a Trainer and Development Consultant with clients such as, Hyde Housing, Kuoni, The English Cricket Board, Thales, BP, Metropolitan Police, Forum Bioscience, Royal British Legion, Civil Aviation Authority.

Natasha recently designed a programme for senior and middle Managers on Managing Stress, both in themselves and their employees. Her knowledge and facilitative style enabled delegates to explore specific solutions to their current situations.

When training trainers, she has vast experience working with subject matter experts from technical and engineering backgrounds who need to hone their interpersonal skills. With her expertise in both IT and soft skills, she is adept at recognising and fine tuning individual’s skills.

She recently brought to life the challenges faced by trainers in the defence industry travelling to Iraq, providing solutions for them to deliver highly technical training in the most challenging conditions.

In the public sector, she worked closely with the Metropolitan Police delivering Presentation Skills training to prepare staff for the changes that the Freedom of Information Act brought about.

Jaqueline Smith – Associate I.T. Applications Trainer

Our Trainers - IT Training Team - Jaqueline Smith

Jackie has been an IT trainer since 1999, focusing on Microsoft applications, which she trains at all levels, from beginners to advanced. Having worked in the business sector for many years, Jackie understands the day-to-day requirements of delegates, and her in-depth knowledge of the software enables her to tailor training to match delegates’ objectives and learning styles. She is frequently praised for her patience and friendliness, and for her ability to explain topics in easy to understand terms.

Jackie gains a great deal of satisfaction from helping delegates find ways of speeding up their day-to-days tasks, and enjoys all aspects of training, from one-to-one coaching to running workshops and scheduled training courses. She also has a wealth of experience in designing and delivering bespoke courses to target specific customer requirements.

Jackie trains Word, Excel, PowerPoint, Outlook, Publisher, Access and Project.

Jackie Barrie – Associate Social Media, Marketing and Web Copy Trainer

Our Trainers - Business Skills Training Team - Jackie Barrie

Jackie founded her own marketing communications agency in 2001, helping business owners and entrepreneurs to promote their products and services effectively.

As well as being a hands-on copywriter, graphic designer, web designer and information designer, she is also a skilled facilitator and trainer, running courses on marketing, social media and writing your own website. Her workshops are information-packed, interactive and fun.

Prior to starting her own business, Jackie was a Senior Manager in a multi-million-pound, multi-national organisation, where she led marketing and creative teams and managed projects with great success.

Jackie has a diploma in periodical journalism, a multi-disciplinary BA (Hons) from the Open University and is a qualified NLP Practitioner. She is the author of the Little Fish Guides to DIY Marketing, Networking and Social Media Marketing.

Roland Webster – Associate Learning and Development Trainer

Our Trainers - Business Skills Training Team - Roland Webster

Roland has been as a trainer and facilitator for over 25 years and he enjoys working with people from all walks of life, both around the UK and internationally.

He designs and delivers a wide range of training and development topics including: management & leadership, team building, change management, negotiation & influencing, coaching & mentoring, disciplinary & grievance handling, employment law for line managers, managing small projects, and time & stress management. He’s also a qualified workplace mediator and action learning set facilitator.

In the UK Roland has experience with a very varied client group. He’s worked extensively with central government departments (eg Foreign & Commonwealth Office, DFID, Crown Prosecution Service, MOD, Ministry of Justice); many local authorities (eg Islington, Barnet, Ealing, Brighton & Hove); other public sector and not-for-profit organisations (eg London and Surrey Universities, Peabody Trust, Sport England, Stonham Housing, V&A Museum, Age Concern); and private sector local, national and multi-national companies (eg Thales Group; Norland Managed; Services; Nissan; Roffey Park Institute; Changi International Airport). He was also a ‘Gamesmaker’ with the Olympic Stadium Workforce Operations Team at the London 2012 Olympic Games.

Ian Mackenzie – Associate Learning and Development Trainer

Our Trainers - Business SkillsTraining Team - Ian Mackenzie

Ian is a learning and development consultant with a wide range of clients in the public and private sector, working in training and self-managed learning projects with organisations as diverse as Coca-Cola, Credit Suisse, The Department for Education and Skills, Symbian Software and British Gypsum.

He has been a Tutor, Coach Supervisor and Workshop Leader with the Coaching Supervision Academy for 5 years.

Ian designed, developed and project managed the Effective Leader Programme, a self-managed learning programme for junior managers in DfES. The programme ran for three years, before being replaced by the Department’s own management and leadership programme on which Ian was asked to take a mentoring/coaching role.

He also designed and co-facilitated a self-managed development programme for senior managers at South Somerset District Council and undertook one to one coaching on behalf of Thales Training & Consultancy on a series of 12-month programmes for Symbian Software.

He has developed and facilitated and coached on ILM Levels 2 and 3 programmes and a number of other development initiatives for British Gypsum and Saint Gobain PAM. In these and other programmes he has worked extensively with Forum Theatre, bringing immediacy and realism to training workshops.

Along with these long-term projects, Ian continues to design and deliver high-quality and successful workshops in a wide range of management and personal development areas.

Ian’s previous experience includes being Director of Training Services for Maxim Training – a well-established and highly successful training organisation. Ian worked on the full range of Maxim’s products and services, including consultancy, training design and delivery, and multimedia design.

Prior to his time with Maxim, Ian worked for six years in the HR and Training functions of American Express Europe.

Kay Stephan – Associate Learning and Development Trainer

Our Trainers - Business Skils Training Team - Kay Stephan

Kay has been a Learning and Development Specialist (and coach) for 23 years and loved every minute. She designs and delivers bespoke management development programmes and training courses.

Happy clients include: London Ambulance Service, Avios, Financial Ombudsman Service, Guernsey Training Agency, Surrey County Council, Barclays Capital, Brightwave, Bank of Butterfield.

Her approach is pragmatic, down-to-earth and perceptive, with an ability to grasp the heart of an issue as well as the wider strategic organisational implications. She designs and delivers inspiring development events not only for groups but also one-to-one interventions. Her natural warmth and understanding ensure happy events where everyone can learn and thrive.

Jo Cherry – Associate Learning and Development Trainer

Our Trainers - Business Skills Training Team - Jo Cherry

Jo has been a trainer for over 15 years working in both corporates and training consultancies for people as diverse as Eli Lilly, Kenwood Electronics, Bodycote, The Health Protection Agency, Friends Life and Southern Entrepreneurs and a number of small businesses in the south of England.

Jo has recently designed and delivered presentation skills and public speaking workshops that have enabled clients to find their passion for their product or their subject to captivate their audience.

Jo loves to take the time to get to know her clients and their problems to ensure that any training that she does is relevant and effective. She works hard to make training time productive time, so trainees typically practice using their own work rather than theoretical examples, leaving workshops having made progress on an actual project.

Nicola Preston Bell – Associate Learning and Development Trainer

Our Trainers - Business Skills Training Team - Nicola Preston Bell

Nicola is a Hypnotherapist with over 10 years of clinical practice in NLP, Hypnotherapy and Solution Focused Brief Therapy and peer supervision experience, running stress management courses and practising Mindfulness. She also designs and leads courses for companies to help people manage stress, work/life balance, NLP for improved communication skills. Building confidence and accessing forgotten resources within the client facilitates positive transformations for presentation skills, social interaction and general wellbeing and clarity. These are pivotal to Nicola’s work with her clients.

Here are a few examples of business professionals who have greatly benefited from sessions with Nicola:

  • A Change Manager within .a large plc who was finding leading meetings increasingly awful as his confidence had been knocked by a bad experience and he was beginning to withdraw from social interaction at work.
  • A busy HR Manager whose demanding job left her unable to switch off at night leaving her feeling exhausted and found the demands of her day even more challenging than usual.
  • A Sales Director who was good at his job but found it hard to speak in public. He can now happily present to 400 delegates.

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